Frequently Asked Questions
General Questions
Take a look at our CCIS Proven Process. This serves as a road map, highlighting important deadlines and Group Leader responsibilities before your trip arrives.
Partnered with the Student Youth Travel Association (SYTA), we have a helpful document to help Group Leaders and chaperones with best practices and tips while on the road.
Yes! You won’t want to miss out on our exciting rewards through our Research Team. CCIS will bank all of your referrals from one season to the next and once 250 trip participants travel with CCIS as a result of the referral(s), you and a guest will be invited on the next Research Team trip. Find out more here!
No, we do not sell individual portions of the package to individuals.
Please let us know as soon as you see the maximum number of participants being surpassed. Start a “waiting list” and we will reach out to the necessary vendors to confirm availability in order to ensure everyone that wants to go on the trip can be accommodated.
No reason to be alarmed, for we expect no problems, but cannot guarantee until we have confirmed availability for the additional trip participants with all of our vendors.
Final numbers must be guaranteed 75 days prior to departure via your Final Participant Guarantee Form and Room List.
No, for once contracted, our packages are priced, marketed and sold as packages; therefore, individual inclusions cannot be deleted.
Trip protection is highly recommended, especially post-Covid era, and available for purchase on an individual basis. Your Account Executive will provide information regarding available protection plans.
Complimentary packages are typically awarded at a rate of one (1) complimentary package for every twenty-five (25) trip participants. Credit for “comps” is at the double occupancy rate and rather than assigning the complimentary package(s) to particular individuals, we will issue a credit on your final invoice for the appropriate dollar amount.
| Total Participants* | Number of Complimentary Packages |
|---|---|
| 1 – 24 | 0 |
| 25 – 49 | 1 |
| 50 – 74 | 2 |
| 75 – 99 | 3 |
| 100 – 124 | 4 |
| 125 – 149 | 5, etc. |
Launch Pad Orlando (LPO) is a CCIS exclusive service where groups arriving in Orlando after overnight travel can have breakfast and freshen up before a full day in the Orlando theme parks. Contact info@ccistravel.com to learn more.
CCIS utilizes the Jassby Card program, which are pre-loaded debit cards for each trip participant. This makes meals on the road and during city exploration quick and easy! Jassby Cards also empower financial responsibility in younger trip participants.
Hotel
At most properties, check-in time is 4:00 PM. With this in mind, we cannot guarantee that your rooms will be available prior to that time. In some cases, due to late check-outs from the previous night, your entire room block may not be available until sometime after 4:00 PM.
You will be held responsible by the hotel for all damages which occur in rooms assigned to your group. With this in mind, prior to allowing the students to enter the rooms, you may want to have chaperones inspect each room for pre-existing damage and alert the hotel immediately.
Yes! Check out our blog post here to read about some of the evolved aspects within the hotel industry.
Yes! Our groups typically know the exact property they will be lodging at before signing a contact so there are no surprises. For example, we will specify Springhill Suites Nashville Airport North instead of just Springhill Suites in Nashville.
Transportation
Yes! CCIS will provide multiple quotes for you to make your selection from.
Yes! We include gratuities at a rate of $100 per bus per day, paid directly to the charter company prior to your trip’s departure.
If you would prefer to provide additional gratuity for exemplary service, you are welcome to do so and this can be paid directly to the driver at the conclusion of your trip.
Driver shortages and fuel costs have increased prices for busses and flights. We are also seeing a pattern of charter deposits being required to make the charter reservation and are sometimes nonrefundable. Read more on the changes we’ve seen in our blog post, The New Reality.
We can provide quotes for air and/or ground transportation to get to your destination. There are pros and cons to both methods. Chat with an Account Representative to weigh your options!
Have Question?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
