GENERAL QUESTIONS
Take a look at our CCIS Proven Process. This serves as a road map, highlighting important deadlines and Group Leader responsibilities before your trip arrives.
Partnered with the Student Youth Travel Association (SYTA), we have a helpful document to help Group Leaders and chaperones with best practices and tips while on the road.
Yes! You wont want to miss out on our exciting rewards through our Research Team. CCIS will bank all of your referrals from one season to the next and once 250 trip participants travel with CCIS as a result of the referral(s), you and a guest will be invited on the next Research Team trip. Find out more here!
No, we do not sell individual portions of the package to individuals.
Please let us know as soon as soon as you see the maximum number of participants being surpassed. Start a “waiting list” and we will reach out to the necessary vendors to confirm availability in order to ensure everyone that wants to go on the trip can be accommodated.
No reason to be alarmed, for we expect no problems, but cannot guarantee until we have confirmed availability for the additional trip participants with all of our vendors.
Final numbers must be guaranteed 60 days prior to departure via your Final Participant Guarantee Form and Room List.
No, for once contracted, our packages are priced, marketed and sold as packages; therefore, individual inclusions cannot be deleted.
HOTEL
At most properties, check-in time is 4:00 PM. With this in mind, we cannot guarantee that your rooms will be available prior to that time. In some cases, due to late check-outs from the previous night, your entire room block may not be available until sometime after 4:00 PM.
You will be held responsible by the hotel for all damages which occur in rooms assigned to your group. With this in mind, prior to allowing the students to enter the rooms, you may want to have chaperones inspect each room for pre-existing damage and alert the hotel immediately.
Yes! Check out our blog post here to read about some of the evolved aspects within the hotel industry.
TRANSPORTATION
Yes! CCIS will provide multiple quotes for you to make your selection from.
Yes! We include gratuities at a rate of $75 per bus per day, paid directly to the charter company prior to your trips departure.
If you would prefer to provide additional gratuity for exemplary service, you are welcome to do so and this can be paid directly to the driver at the conclusion of your trip.
Driver shortages and fuel costs have increased prices for busses and flights. We are also seeing a pattern of charter deposits being required to make the charter reservation and are sometimes nonrefundable. Read more on the changes we’ve seen in our blog post, The New Reality.
FESTIVALS AND EVENTS
The Magic Kingdom’s Afternoon Pre-Parade, ahead of the Festival of Fantasy Parade.
The evening parade is not really a parade, but rather a march through the park and it does not precede an actual Disney parade.
SUBMIT A QUESTION
